Dutch Customer Experience Specialist (email/chat support) in Dublin, Dublin, Ierland

Voxpro

Voxpro powered by TELUS International is an award winning outsourcing company that is changing the way businesses approach customer experience.

To deliver upon our belief system, we build team of people who share our perspective and passion. Our success is our people. We believe in supporting talent and encouraging our employees to grow.

Job description

This is a fantastic opportunity for super talented people to join an exceptional team. As a member of this team you are going to provide AWESOME support and assistance to customers in our client’s community by chat and email. You will be an ambassador of their brand and the first point of contact for their customers.

The hours for this role are from 8am – 4.30pm from Monday - Friday. This is a full time permanent role based in our state of the art city centre Dublin office.

What you’ll do:

· Respond to customer inquiries via email and live chat

· Identify site and app issues, and communicate properly to all internal teams

· Maintain a high satisfaction rating while hitting daily targets of customer responses

· Think creatively about how to optimize each customer’s experience

· Master our product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies

Who you are:

· Fluent in spoken and written Dutch and English is essential

· Positive, helpful and supportive - willing to take on any task, no matter how big or small

· An excellent writer and communicator with a keen eye for detail and grammar

· Fast learner and eager to tackle new challenges every day

· A team player and comfortable with an ever-changing startup environment

ZOEKEN NAAR BANEN

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